Purchase enquiries
Contact the merchant support team using the email or phone below. Include your order reference, account email, date and a short explanation. If you have already paid, include the payment reference when available and avoid paying again until the first transaction is checked.
Response times and escalation
We aim to acknowledge enquiries within 2 business days and provide a resolution or substantive progress update within 7 business days after receiving the information needed to investigate. If you are dissatisfied, reply to the same conversation and request a further review by the merchant.
Support hours are listed below in Malaysian time. Business days exclude weekends and applicable Malaysian public holidays. These service targets do not limit your legal rights or applicable privacy-request deadlines.
Protect your information
Never send passwords, OTPs, complete card details or your full redemption code in an initial enquiry. For privacy requests, mark the subject Privacy. This page provides direct contact details; it does not submit a ticket or promise an email has been sent.
Merchant & support details
- Registered name
- AIEDU ACADEMY SDN BHD
- Registration number
- —
- Business address
- Lot 32072, Jalan Bukit Permai 1, Taman Bukit Permail, Bandar Sungai Long 43000 Kajang, Selangor
- admin@dcode.my
- Phone
- 01133064898
- Support hours (Malaysia)
- —
- Website
- https://payment.aiedu.academy